At Mark Croft Solicitor I want to give you the best
possible service. However, if at any
point you become unhappy or concerned about the service I have provided to you,
you should inform me immediately so that I can do my best to resolve the
In the first instance please contact me to discuss
your concerns and I will do my best to resolve any issues at this stage.
If you would like to make a formal complaint please contact
me and I will send you full details of my firm’s complaints procedure.
Making a complaint will not affect how I handle your
The Solicitors Regulation Authority can help you if
you are concerned about my behaviour. This could be for things like dishonesty or
treating you unfairly because of your age, a disability or other
to do if I cannot resolve your complaint
The Legal Ombudsman can help you if I am unable to
resolve your complaint myself. They will
look at your complaint independently and it will not affect how I handle your
Before accepting a complaint for investigation, the
Legal Ombudsman will check that you have tried to resolve your complaint with
me first. If you have, then you must
take your complaint to the Legal Ombudsman:-
six months of receiving a final response to your complaint.
more than six years from the date of act/omission; or
more than three years from when you should reasonably have known there was
cause for complaint.
If you would like more information about the Legal
Ombudsman, please contact them.
Call 0300 555 0333 between 9am to 5pm.